Frequently Asked Questions

Quick Help Topics

| Having Technical Problems | Viewing the General Orientation Content | Quiz User Accounts |
| Taking Quizzes | TCPS Documents & Quiz Certificates |

Back to Contact Us for Students! | Back to Orientation!

If you do not find the answer to your question or issue here, please Contact Us using the link above!

Having Technical Problems

I'm having difficulty accessing the TCPS Orientation site on my computer.

Review the technical requirements:

• This site is best viewed on a computer or laptop using Internet Explorer 7 or higher or Mozilla Firefox 4 or higher.
• MAC users should use Firefox and NOT the MAC Safari browser for optimum performance and full access to all components. Since the site uses FLASH for some components, it is not compatible with the iPad.
• Some content is presented using Adobe Acrobat Reader and FLASH which is available on most computers. Free Plugins for these browser add-ins are provided below.
• The site also has popup windows and other javascripts to create interactivity. Please allow this content when prompted. Need help with your Pop-up Blocker? Click Here!
• Prior to taking the quiz, make sure that your PRINTER is ready to print to ensure that you have a copy of your completion certificate.

When I try to open a PDF handout, the file is either all black or white with no content displayed.

You need to update your Adobe PDF Reader. Get Adobe Acrobat Reader

I get an error on my home computer/laptop that the server is not found but I am able to access the site from school or work. I can access other web sites from my home computer/laptop.

Most likely the Internet Service Provider (ISP) has not cycled their DNS server to make the site accessible. Contact your Internet Service Provider and provide them with the URL of the TCPS system. This should allow you to access the site from your home computer/laptop.

If you still cannot connect and need to complete orientation, use the Contact US link above to access the work-around for this issue.

When enter my Quiz Username/Password to access Orientation Content, I get an error message that I do not have the correct username/password to access the site.

You need to make sure that you use the CONTENT Username/Password to access any content on the site. You only will use the Quiz Username/Password for taking quizzes.

 

How do I disable Pop-Up Blockers?

This information applies to Windows Internet Explorer 7 and higher.
Pop-up Blocker is turned on in Internet Explorer by default. To turn it off or to turn it on again if you've already turned it off, follow these steps:

1. Open Internet Explorer.
2. Click the Tools menu button, and then click Pop-up Blocker.
3. Do one of the following:
   1. To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.
   2. To turn on Pop-up Blocker, click Turn On Pop-up Blocker.



This information applies to FireFox 4 and higher.

1. Open Firefox
2. Click on the Tools menu button, and then click on OPTIONS.
3. Select CONTENT. In the Content Panel, Uncheck Block Pop-Up Windows.

I have disabled the pop up blocker in my browser, but still can't access the quiz or print my certificate.

Depending on what software is installed on your computer, it is possible that you may have more than one pop-up blocker running via some additional 3rd party software such as AOL, GOOGLE, MSN, Yahoo, Norton Internet Security, etc.  You will have to disable all of them for this site to work properly. 

This resource will address the most common 3rd party software popup blockers, but can not cover all the possibilities. If your pop-up blocker software is not listed, please consult your software resources to configure the software to allow pop-ups associated with TCPS.

 

I cannot open any documents or handouts from the TCPS Orientation site.

You need to check your computer for the Adobe Acrobat Reader plugin. If you have the plugin and continue to have difficulty, please use the Contact Us link to request assistance.

Download Free Plugin using the links below. Link opens in a new browser window or tab!

Get Adobe Acrobat Reader Don't know if you have Adobe Reader? Test your computer here! If you cannot view the document, download the plugin!

 

Viewing the General Orientation Content

When I click on an orientation content link, nothing happens.

Check your pop-up blockers on your browser. These mini-flash movies open in a new or pop-up window.

This information applies to Windows Internet Explorer 7 and higher.
Pop-up Blocker is turned on in Internet Explorer by default. To turn it off or to turn it on again if you've already turned it off, follow these steps:

1. Open Internet Explorer.
2. Click the Tools menu button, and then click Pop-up Blocker.
3. Do one of the following:
   1. To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.
   2. To turn on Pop-up Blocker, click Turn On Pop-up Blocker.

This information applies to FireFox 4 and higher.

1. Open Firefox
2. Click on the Tools menu button, and then click on OPTIONS.
3. Select CONTENT. In the Content Panel, Uncheck Block Pop-up Windows.

See the Technical Problems link for more help with Pop-Up blockers.

When I click on an orientation content link or a handout, a new grey screen opens, but no content is displayed.

You need to make sure that you have the most recent FLASH plugin (for content presentations) and Adobe Acrobat Reader (for handouts and your completion certificates) loaded on your computer.

Download Free Plugins using the links below. Links open in a new browser window or tab!
Get Adobe Acrobat Reader Don't know if you have Adobe Reader? Test your computer here! If you cannot view the document, download the plugin!	Get FLASH - you will select the version of FLASH based upon your browser. Don't know if you have Flash? Test your computer here!

 

 

Quiz User Accounts

I need to create a User Account for AY2011-2012.

All students are required to use your unique school ID# as your username to minimize the chance of your forgetting this critical piece of information you will need in subsequent visits to the QMS. All students are required to use your unique school ID# as your username to minimize the chance of your forgetting this critical piece of information you will need in subsequent visits to the QMS.  Your school ID# is usually the number (or it may have a combination of numbers and letters) that is now used in place of your social security number to register for classes or access any of your campus accounts.  It is usually on your Student ID.

• If you do not have a school ID#, use your first and last initials with the last four digits of your social security number.

A handout is available with detailed instructions for accessing the Quiz Management System and creating a user account. You will need the Content Username and Password provided by your instructor to access this handout.

 

My school is not listed in the Quiz Management System.

Contact your instructor. They will need to request that the school be added. You will not be able to complete orientation until your school is added.

 

I cannot see the WORD picture used to create an account in the QMS.

Verify that you have JAVA is installed. If it is not, download and install Java and re-start your computer. If you still have difficulty, please contact us using the link above.

Download Free Plugin using the link below. Link opens in a new browser window or tab!

Get JAVA Don't know if you have JAVA? Test your computer here!!

 

I get an error message that I'm locked out of the QMS.

Close your browser and go back to the LMS again. This should clear the error message. If you still get the error message, try restarting your computer and return to the Quiz LMS again. If you still get this message, please contact us for further assistance.

If you have forgotten your password and requested a new one, check your email for a system -generated email that will include a new password. You will be prompted to change the password immediately upon entering the system. Enter the new password from the email as the OLD password and then enter the password of your choice to continue.

If you used your Student ID# or initials and last 4 of your social security number last academic year as a username, please use the contact us link to re-activate your account.

I've forgotten my username and/or password.

If you are trying to remember your username and password from AY2010-2011, all of these accounts have been archived and are no longer available. See Creating a New Quiz User Account.

If you have already set up an account for AY2011-2012, DO NOT set up a NEW account in the system. Schools are only allotted a set number of user accounts based upon student headcounts. YOU will be charged a fee by your school if you set up multiple accounts in the system.

If you have forgotten you Quiz USERNAME for AY2011-2012:

Remember that you should have used one of the following for your Username:

• School ID #
• First and Last Initial + last four digits of your social security number.

If you did not use any of these usernames, please use the Contact Us link to request assistance.

If you have forgotten your Quiz PASSWORD for AY2011-2012:

All passwords must be at least 6 characters in length.

Click on the Forgot You Password? link on the login screen of the TCPS Quiz Management System (QMS).

You should immediately receive two emails with a system-generated password to the email address that you entered in the QMS when you set up your account - most likely your school email address if you have one. The subject line will be GeoLearning Password Reset and it will be from Learning Systems Administrator.

The first email will confirm that a password has been reset for your username and will follow in a second email. The second email will contain your new password.

Be sure and look in your JUNK or SPAM folder if this email is not found in your Inbox. If you did not receive this email, it is most likely blocked by your firewall due to the word "password". Use the Contact Us link instead.

You will be prompted to change this password when you next log in. Use the password that was emailed to you as the OLD password and then change your password to something you can remember . Ideally, you should write this down with your username for future reference.

Note: The system-generated password is only good for 7 days. If you fail to login and change the password in this timeframe, you will be locked out of your account.

If you have difficulty with this process, use the Contact Us link to request assistance.

 

 

 

Taking Quizzes

How do I find the quizzes I need to take?

There are links from the General Orientation content page. If you know the name of the quiz you need to take, you can access the Quiz Management System HERE.

The TCPS Quiz Catalog in the Quiz Management System holds all quizzes that are available in the TCPS Quiz Management System. Log in to the system using your Quiz Username and Password to access the Quiz Catalog

Click on the Quiz Catalog link to view the various quizzes. The General Orientation Quizzes will be listed by program of study. Be sure and select the correct quiz for your discipline.

 

When I try to launch a quiz, I get an error message that my browser does not have JAVA or does not support Applets.

Verify that you have JAVA is installed. If it is not, download and install Java and re-start your computer. If you still have difficulty, please contact us using the link above.

Download Free Plugin using the link below. Link opens in a new browser window or tab!

Get JAVA Don't know if you have JAVA? Test your computer here!!

 

My computer freezes or nothing happens when I launch the quiz.

Make sure that your computer has Java installed and that you do not have pop ups blocked. You can test your browser for Java using the link in the previous answer.

Several 3rd party addins for browsers require that you turn off pop-ups in the addin. Check this link for assistance.

Try minimizing the initial white screen that states the quiz will open in a new window - some browswer settings will cause the screen to be behind the initial white screen!

It is Friday evening and I cannot log into the Quiz Management System - or the system does not let me print a certificate.

The system has a scheduled downtime each Friday evening and may be unavailable for several hours. Try again later.

I retook my quiz to improve my original passing score but the Quiz Management System still shows the lower passing score.

The Quiz Management System will only record the first passing score. Depending upon the number of questions in a given quiz, passing score is 92.

 

 

 

 

TCPS Passport Documents & Quiz Certificates

I need a copy of the Student Handout that has the access information for orientation.

You will need to get this information from your school. Access is limited to TCPS partner schools and those schools who bring students to a partner facility.

Faculty from non-partner schools should contact the clinical facility to obtain the TCPS access information for Non-Partner Schools.

 

I cannot open any documents or handouts from the TCPS Orientation site.

You need to check your computer for the Adobe Acrobat Reader plugin. If you have the plugin and continue to have difficulty, please use the Contact Us link to request assistance.

Download Free Plugin using the links below. Link opens in a new browser window or tab!

Get Adobe Acrobat Reader Don't know if you have Adobe Reader? Test your computer here! If you cannot view the document, download the plugin!

I need a copy of the TCPS Site Orientation Map.

This document is located in the Orientation Portal for each program of study.

Faculty may use the student version of their program of study.

I need a replacement completion certificate for either General Orientation or a specific facility for this academic year.

Log in to the Quiz LMS as a returning user! You will need your specific Quiz username and password that you created when you first took the quiz. If you have forgotten your username and/or password, see the content under Quiz User Accounts entitled I've forgotten my username and/or password.

Click on the Quiz Certificates icon on the QMS Learner Home page. The screen will display all quizzes that you have taken.  Select the Quiz Name of the certificate you need to reprint. 

Click on PRINT CERTIFICATE icon to retrieve your certificate.  Adobe PDF Reader is required.  You will have the option of opening the file or saving it to your computer. To print the certificate, you will need to OPEN the certificate and have print capabilities with your computer.

 

I need a replacement certificate from last academic year (for students who completed orientation in May-July 2011).

Note: your General Orientation Certificate is only good for 12 months. You must repeat this content each year. Use the CONTACT US link to request a replacement certificate. Faciis orlity specific orientation is often updated each term, so you may need to repeat thientation each academic term. Check with you instructor for direction.

 

I need a copy of the Clinical Passport Document to complete and turn in to my instructor.

Download it HERE

 

 

 

 

 

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